The integration of generative artificial intelligence (GenAI) into supplier relationship management (SRM) is poised to revolutionise the payments landscape, a sentiment echoed by Rinku Sharma, Chief Technology Officer at Boost Payment Solutions. Speaking to PYMNTS, Sharma discussed the transformative potential of GenAI in enhancing operational efficiency and streamlining complex workflows typically seen in B2B payments.

Sharma highlighted that while the payments industry has traditionally relied on legacy processes, AI brings a unique opportunity to optimise and elevate these operations. “It’s about balancing innovation with stability and compliance to ensure we’re delivering value while protecting our ecosystem,” he noted, underscoring the significance of careful implementation.

One of the standout features of GenAI is its ability to automate mundane tasks such

Source: Noah Wire Services